The four - ears - model of Schulz von Thun
Guide
factual content:
says what the speaker objectively, as established fact, assertion or expression. (. Does not matter whether he is right Every takes its environmental differently.)
appeal:
would achieve what the speaker to the listener? Why did he invite him?
self-revelation ear
says what the speaker about himself? What we learn about his person, his mood, his worries, his mental state?
relationship:
As the speaker sees his relationship to the listener? As
whom he treated him?
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